Shipping Policy

VSDent Shipping Policy

We aim to provide a seamless shopping experience, including fast and reliable shipping options to ensure your orders reach you promptly and in excellent condition. Below is our comprehensive shipping policy, which outlines the key details regarding shipping rates, processing times, and delivery expectations.

1. Free Standard Shipping

  • Eligibility: We offer free standard shipping within the United States for all orders over $100.
  • Shipping Method: Orders eligible for free shipping will be dispatched using the most efficient shipping method available, depending on your location and package size.

2. Domestic Shipping Rates and Delivery Times

For orders below $100, a flat shipping fee applies:

  • Standard Shipping (3–7 Business Days): $7.99
  • Shipping Partners: We partner with trusted carriers, including FedEx, DHL, and USPS, to ensure your package is delivered safely and on time.

3. Processing Times

  • Orders placed on weekdays (Monday to Friday) are typically processed and dispatched within 1-2 business days.
  • Orders placed on weekends (Saturday and Sunday) or public holidays will be processed on the next business day.
  • Please note that processing times may vary slightly during peak shopping seasons or special promotions.

4. Delivery Time frames

  • Delivery time frames depend on the shipping option selected and your location.
  • Standard shipping generally takes 3-7 business days after dispatch.
  • Please note that delivery times are estimates and not guaranteed, as they may be affected by factors outside our control, such as weather conditions, carrier delays, or other unforeseen circumstances.

5. Order Tracking

  • Once your order is dispatched, you will receive an email notification with tracking information, allowing you to monitor your package's journey until it arrives at your doorstep.
  • For any tracking-related inquiries or issues, please contact our customer service team at salesusa@vsdent.com or Call:+1 215 709 7815 and we will be happy to assist.

6. Shipping Restrictions

  • We currently ship to all addresses within the United States, including Alaska, Hawaii, and U.S. territories.
  • At this time, we do not ship to P.O. boxes, APO/FPO addresses, or international locations outside the United States.

7. Incorrect Address Information

  • Please ensure that all shipping information provided is accurate and complete at the time of checkout. VSDent is not responsible for delays or losses caused by incorrect or incomplete address details.
  • If you realize an error in your shipping information after placing your order, please contact our customer service team immediately. We will do our best to accommodate changes before dispatch, but we cannot guarantee modifications once an order has been processed.

8. Undeliverable Packages

  • In the event that a package is returned to us as undeliverable due to incorrect address information, refusal, or failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping fees may apply.

9. Contact Us

For any questions or concerns regarding our shipping policy or your order status, please feel free to contact our customer support team at salesusa@vsdent.com or Call:+1 215 709 7815. Our team is here to assist you and ensure your experience with VSDent is nothing short of exceptional.

Thank you for choosing VSDent. We appreciate your business and look forward to serving you!